Privacy Policy
Privacy Policy
Last Updated: 28 April 2025 | Effective Date: 30 November 2024
This Privacy Policy describes the policies of Rays Needle, a brand owned by Rays Needle LLC, located at 1111b South Governors Avenue, STE 39724, Dover, DE 19904, United States, email: info@raysneedle.com, WhatsApp: +962796807343 (for messaging only), on the collection, use, and disclosure of your information that we collect when you use our website (https://raysneedle.com). (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from the date of posting, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
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Information We Collect:
We will collect and process the following personal information about you:
- Name
- Mobile
- Address (billing and shipping addresses for order delivery)
- Order details (purchased items, order history)
- Size information (measurements required for clothing customization)
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How We Collect Your Information:
We collect/receive information about you in the following manner:
- When a user fills up the registration form or otherwise submits personal information
- Interacts with the website
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How We Use Your Information:
We will use the information that we collect about you for the following purposes:
- Marketing/Promotional
- Creating user accounts
- Processing payments
- Customer support
- Targeted advertising
- Managing customer orders
- Dispute resolution
- Managing user accounts
If we intend to use your information for any other purpose, we will seek your consent and will use your information only upon receiving your consent, and only for the purpose(s) for which consent is granted unless we are required to do otherwise by law.
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Legal Bases for Processing:
We process your personal information based on the following legal grounds:
- Contract fulfillment: Processing necessary for performing our contract with you (processing orders, managing your account)
- Legal obligation: Processing required for compliance with applicable laws
- Legitimate interests: Processing based on our legitimate business interests, including:
- Improving our services and user experience
- Protecting against fraud and unauthorized transactions
- Marketing our products (where permitted by law)
- Consent: Processing based on your specific consent (for cookies and marketing communications where applicable)
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How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Analytics
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than necessary.
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Retention Of Your Information:
We maintain a uniform retention period of 2 years for all personal information we collect. After this period of inactivity, your data will be safely deleted unless we are required to retain it longer for legal compliance, fraud prevention, or other legitimate business purposes.
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Your Rights:
You may have rights under applicable laws to access, rectify, erase, or receive a copy of your personal data, restrict or object to the processing of your data, withdraw consent, and lodge complaints with a statutory authority. To exercise these rights, contact us at info@raysneedle.com.
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Cookies and Tracking:
We use cookies and similar technologies to enhance your browsing experience.
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Security:
We employ security measures to prevent unauthorized access, misuse, or alteration of your data. However, we cannot guarantee absolute security.